Customer satisfaction is especially important to us. In the event you are not satisfied with your purchase, you may be eligible for a full refund according to our policies below.

Refunds for Online Training

Refund requests for online training must be made within 30 days of purchase. Requests must be submitted to with purchaser’s full name, reason for refund request, and copy of the receipt. Refunds will be issued in the same form of payment to customers who:

Refunds for the LIVE Virtual Training will be issued in the same form of payment to customers who:
Refunds may be requested after 30 days of purchase if:

Refunds for Physical Products

To request a refund or to cancel your order for a physical product, please contact us at according to the guidelines below:

Please Note: Mail order certificates, wallet cards, and badges do not ship until a certificate is earned, regardless of purchase date.

Refunds for Token Purchases

Tokens are valid for assignment to a user for up to one year from purchase date. If a token has not been assigned within one year of purchase, the token will expire. Token purchases can be refunded within 30 days of purchase if the following user conditions are met:

To submit a token refund request, please send your full name, facility ID, number of tokens to be refunded by training program, and refund amount to Tokens can be recovered and/or reassigned to a different user if the original assignee did not register their account through the assigned token link.

Complaints and Appeals to Refund Policy

If you have questions, concerns, or would like to submit a complaint or appeal to this policy, please submit it to